Now Hiring - Manufacturing Business Process Analyst, Inside Sales in Las Vegas, NV

The ideal candidate will have extensive knowledge of Inside Sales and its workflows across the organization. They will understand how the team’s work impacts other internal teams at Tesla to ensure that our processes are aligned with Tesla’s success. They will have the capacity to work at high speed with a high-caliber team, an unwavering dedication to integrity, and a passion to build world-changing innovations. To succeed in this role, you enjoy collaborating with multiple stakeholders, creating initiatives to support a strategic goal, and managing projects with multiple teams.

• Understand and influence strategic goals, customer needs, and business objectives
• Analyze business processes and workflows for improvement and automation opportunities
• Vet process changes by clearly defining business impact and success metrics with Inside Sales leaders and advisors
• Maintain tight partnerships with stakeholders from other departments necessary to execute changes
• Thoroughly test changes with inter-departmental stakeholders and Inside Sales business users to ensure desired impact
• Implement changes widely with Inside Sales business users responsible for managing and operating business processes through education and training
• Monitor, measure and provide feedback on process performance through volume and efficiency gains, advisor and customer satisfaction, and project success metrics
• Document process changes via knowledge base articles, support pages, and supplementary training guides to ensure best practices are adopted
• Continually question the manner in which Inside Sales operates it businesses to ensure optimal organizational efficiency while maintaining a positive culture that delights and surprises Tesla customers

• 1+ Years Process / Change Management Experience
• Experience with sales focused call center operations / tools
• Proficient in creating, managing, and prioritizing changes in JIRA
• Positively influence others through strong collaborative and communicative skills
• Ability to understand and communicate the needs of all stakeholders including technical teams to ensure all needs are met
• Ability to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges
• Results driven “get it done” personality; able to balance multiple projects as second nature
• Highly collaborative team player
• Passion for Tesla’s products and belief in Tesla’s mission to accelerate the transition toward sustainable energy
• Location – In-office position based in Fremont or Las Vegas